![]() ![]() the old "we'll send you an email." If I had a dollar for everytime I was told that, I'd be up a cool C note. That is how Adobe brushes off their customers when they can't fix a problem. (taking a big breath here) aaaaaaaaaaaaHHHH ![]() "We will look into the matter and send you an email" I asked for a 2nd tech, and was refused.Īll the hundreds of people with this problem have either fixed it themselves OR never reported it, as again, according to Adobe I seem to be the only with this problem. The tech had no prior experience nor info about this problem on file. Of course they were stumped, because it seems that I am the only one in the world with this problem. I decided to contact Adobe and see what the masters say about this problem.Īfter trouble shooting, including removing preferences, and changing cuda to 'software only' the tech at Adobe was stumped. (rendering or propagating, not sure of the term) After rotobrushing the new mask, and seeing it in the timeline, and pressing Space Bar to see it in action.Īfter prior posting here, and not finding any answers to this problem with rotobrush 2.0 hanging, Funny, 18.1 works perfectly, the only thing changed was the 'update.' Just ignore future updates and do not install any new AE updates until Adobe can fix the problem, which, after contacting the Adobe techs all I get is: "this is all news to us, surely the problem must be on your end" is the catch phrase they are using. All your settings will be there pre installed, not worries. then 'different versions' then install it. The new updates after 18.1 are problematic and have bugs regarding rotobrush 2.0 and propagation.īTW, the installation is super easy, just go to your Cloud and click the 3 little dots by After Effects. Simply install After Effects version 18.1 and your rotobrush will work fine as is did in the past. If you want to avoid reading all the posts, the answer is quite simple: ![]()
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